Create Canned Response
AutomatR.FreshDesk.Activities.CreateCannedResponse
The "Create Canned Response" activity in AutomatR is part of the Freshdesk activities package, designed to create a canned response within a specified folder for responding to tickets in Freshdesk. This activity streamlines the process of managing predefined responses, improving the efficiency of customer support workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Content | Specifies the HTML version of the canned response. It represents the content of the response that will be used when responding to tickets. String variables containing the HTML content of the canned response. |
| Folder ID | Specifies the ID of the folder where the canned response will be added. It is a required input, and the ID must correspond to an existing folder in Freshdesk. Long variables containing the folder ID. |
| Title | Specifies the title of the canned response. It is a required input and serves as a reference for the response. String variables containing the title of the canned response. |
| Visibility | Specifies the value for the response to be visible to a particular group. It is a required input, and valid values are 0 or 1. For example, 0 indicates visibility to all, and 1 indicates visibility to a specific group. Integer variables containing the visibility value. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Create Canned Response" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e. 1. |
| Output | |
| Result | Outputs the response as an object, providing information about the success or failure of the canned response creation. Variables of type dynamic to store the response. |
How to use:
- Drag and drop the "Create Canned Response" activity onto the workflow.
- Configure the properties by specifying the title, HTML content, folder ID, and visibility of the canned response.
- Optionally, configure the delay and customize the display name.
- Execute the workflow to create the specified canned response within the designated folder in Freshdesk.
Example: Consider an example where the "Create Canned Response" activity is used to create a canned response titled "Support Response" with HTML content for responding to tickets:
Create Canned Response:
Display Name: "Create Support Response"
Title: "Support Response"
Content: "<p>Thank you for reaching out. We will assist you shortly.</p>"
Folder ID: 123
Visibility: 0
Result: cannedResponseResult
In this example, the activity creates a canned response titled "Support Response" with the specified HTML content within the folder with ID 123. The visibility is set to 0, indicating that the response is visible to all. The result of the creation operation is stored in the cannedResponseResult variable for further use in the workflow.